frequently asked questions

WHAT ARE YOUR HOURS OF OPERATION?

WHAT SHOULD I BRING?

CAN I BUY TICKETS AT THE DOOR?

WHAT SHOULD I KNOW ABOUT CHECKING IN?

CAN I GIVE MY TICKET TO SOMEONE ELSE?

HOW LONG DOES IT USUALLY TAKE FOR THE FULL EXPERIENCE?

IS THE EXHIBIT SELF-GUIDED?

IS THE MULTIVERSE ADA COMPLIANT?

IS THIS SUITABLE FOR ALL AGES?

CAN I BRING A STROLLER?

ARE FOOD & DRINKS ALLOWED?

ARE THERE BATHROOMS ONSITE?

DO YOU HAVE A LOST & FOUND?

ANY RULES ABOUT TAKING PHOTOS?

IS THERE A DISCOUNT FOR STUDENT/MILITARY?

CAN I BOOK A GROUP OR EVENT?

CAN I BRING MY PET?

WHAT IS YOUR CONCEALED CARRY POLICY?

HOW ARE YOU ENSURING THAT STAFF IS HEALTHY?

ARE THERE HAND SANITIZER & WASH STATIONS AVAILABLE?

I FOUND OUT I WAS EXPOSED TO COVID-19 AFTER I VISITED THE MULTIVERSE--WHAT SHOULD I DO?

I DON'T FEEL WELL, WHAT SHOULD I DO?

ARE YOU OFFERING REFUNDS TO THOSE WHO ARE SICK?

DO I NEED PPE TO ENTER THE MULTIVERSE?

HOW WILL YOU BE MAKING SURE GUESTS STAY SOCIALLY DISTANT?

HOW CAN I GET IN TOUCH TO ASK ANY OTHER QUESTIONS?

COVID-19 SAFETY MEASURES

 

To create a safe environment for our visitors and team, we have implemented comprehensive health and cleanliness protocols consistent with government recommendations. Please note that these protocols may change over time as new guidance from health authorities becomes available. 

REDUCED # OF VISITORS: 

We have significantly reduced the number of visitors who enter in each 60 minute window to only 15 people at any given time.  The facility’s normal capacity is approximately 250.

FACE COVERINGS REQUIRED:

All visitors and team members are required to wear a face covering at all times while inside our space. Please note:

  • Visitors are encouraged to bring their own face covering. 

  • Face masks available for additional purchase at the time of entry.

CLEANING PROCEDURES:

  • Our spaces will be deep cleaned before opening and at the end of the day using official CDC recommended and EPA registered cleaning solutions to fight against the virus

  • Throughout the day, our team members have been trained to disinfect all touch points immediately after any exposure or contact with guests

  • We regularly sanitize all surfaces frequently touched by the team and public.

  • Rest assured that each time you enter a space it will have just been sanitized .

SOCIAL DISTANCING: 

This exhibit is designed around social distancing, and includes the following measures:

  • Face-to-face interactions between visitors and our team will be limited

  • We will provide a suggested directional flow through our space.

  • No more than 10 guests will be inside the show room at any one time.

  • Our employees will observe social distancing when working in the space or meeting with other team members. 

HAND SANITIZER STATIONS: 

Hand sanitizer will be made available to all visitors at reception, the bar and wherever the visitor is presented with an opportunity to touch artwork.

TEMPERATURE & SYMPTOMS CHECK: 

All visitors and team members will check their temperature before entering the show. Anyone who registers a body temperature greater than 100.4 will be denied entrance. Team members feeling unwell or exhibiting any COVID-19 symptoms will be sent home. Visitors feeling unwell or exhibiting COVID-19 symptoms may reschedule for another day or have their tickets refunded.

TICKETS SOLD ONLINE ONLY:  

All tickets will be sold either online in advance or, to accommodate walk-up visitors, at our cashless kiosk outside our front door.

NO CASH: 

All transactions are credit- or debit-card only.

REDUCED TOUCH-POINTS: 

Visitors can opt to use their own phones instead of touching our screens to submit liability waivers or to submit feedback.

AIR VENTILATION: 

Two ventilation units will continuously pull air out of the space during operating hours.

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OPEN HOURS
MON - TUES
WEDNESDAY
THURSDAY
FRIDAY
SATURDAY
SUNDAY
Closed
3pm - 11pm
3pm - 11pm
11am - 11pm
11am - 11pm
11am - 11pm

info@thisismesmerize.com

807 E 4th St. Austin, Texas 78702

© 2020 MESMERIZE, All Rights Reserved